Qualified personnel at Telekom?

The first day after the final exams… and the first thing which awaited me in the morning was – a not-working internet! Shock.

What must be mentioned, is that the Deutsche Telekom AG (DTAG) is normally not known for its good support. Normally I have to tell them that I know what a Computer is, that I also know when my Router is online or – not AND that I have configured my computer correctly. After I have skipped all these Questions, which normally requires about 5 minutes, I can normally talk them into checking their system.

Well, I called them and as usual, there was a computer talking to me. As a matter of fact, this computer understood me perfectly. The first very strange thing.

After I reached someone, I told them the problem. Well, instead of searching the problem in my system, the woman told me that she would check the cable and that the problem would be some problem with their Hardware. At this moment I started to wonder whether I was in the right film.

At the end, she told me, that there are maintenance work done at their node, and that I would be having access again at 15.00 o’clock. Well. She wasn’t completely right. I was able to connect again at 11.20 o’clock.

Wonderful world.